Shipping
All orders are shipped from Los Angeles, CA. While orders are typically shipped within 2-3 business days, orders may take longer due to unforeseen circumstances. You will receive an order confirmation email once your order has been successfully placed and additional emails once your order has been shipped and delivered.
RH-UDE is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are non-refundable. Certain exceptions may apply but evidence must be recorded, please contact orders@rh-ude.com and we will try our best to assist you with this matter.
Shipping Rates
United States: free standard shipping on every order.
International: $30 USD standard shipping, or free on orders of $750 USD or more. Express DHL and UPS services may also be offered at checkout, priced by the carrier. Prices are shown in your local currency at checkout.
International Orders
We are committed to providing a seamless and transparent shipping experience for our customers around the world. Please read the following terms and conditions to understand how our shipping process works, particularly for international orders.
1. Shipping Carriers
We use trusted carriers like DHL and UPS to ensure timely and reliable shipping for all our orders, both domestically and internationally. You will be able to choose your preferred carrier at checkout, based on available options.
2. Duties and Taxes
For international orders, we have partnered with Global-e to streamline the calculation and payment of all import duties and taxes. This allows us to offer a Duties Paid shipping option, meaning all necessary import taxes and customs duties are calculated at checkout. You will not need to pay any additional fees upon delivery of your order.
3. International Shipping and Delivery
- Customs Duties and Import Taxes: Customers ordering from outside of the country where we are based will have all import taxes and duties calculated and charged during checkout. Once your order has shipped, you will not face any additional customs or tax fees. This ensures complete transparency and convenience.
- Shipping Costs: Shipping costs are calculated based on the carrier and service chosen during checkout, as well as the destination of your order.
- Delivery Time: Estimated delivery times are provided during checkout based on the selected shipping method. Please note that delivery times may vary depending on customs clearance processes in your country.
4. Tracking Your Order
Once your order is processed and shipped, you will receive a confirmation email with a tracking number that allows you to monitor the status of your shipment.
5. Responsibility for Incorrect Address Information
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for orders that are undelivered due to incorrect or incomplete addresses provided at checkout.
6. Returns and Refunds
If you wish to return or exchange an item, please refer to our Returns and Refunds Policy. Please note that any shipping fees or duties/taxes paid at checkout are non-refundable.
7. Exclusions
We currently do not ship to certain countries due to shipping restrictions or carrier limitations. You will be notified at checkout if shipping to your country is unavailable.
If you have any questions regarding your order, shipping, or duties and taxes, please feel free to reach out to our customer service team for assistance.